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General Conditions

1. Payment

Balance is payable on the day of arrival.

No refunds for late arrivals, early departure or “no show”. We do not accept cheques.

In the case of “no-show” the full amount for the 3 first nights of the booking is payable.

2. Check In/Check Out

Check in: 2pm – 8:00pm on the day of arrival.

(Later arrivals can be accommodated by prior arrangement.)

Check out: by 10am.

(Later checkout will result in the charging of a levy equal to one day’s accommodation rate.)

3. Cancellation

Notice of cancellation must be given 7 days in advance.  Cancellations less than 7 days in advance will result in the full amount being forfeited. There is a cancellation fee of 20 % for cancellations more than 7 days in advance.

4. Right of admission reserved

As a guesthouse accommodates different people with different requirements we ask you to please adhere to the following rules in order to make everyone’s stay pleasant.

  • No noise or loud talking after 9 pm.
  • No visitors on the premises, and under no circumstances more people in a room than what has been booked and paid for.
  • No smoking in the room. A R1500 fine will be applicable should this be ignored.
  • No alcohol other than wine/beer allowed.

Failure to follow these guidelines may result in you being asked to vacate the premises without any form of compensation.

5. Indemnity

Whilst every care has been taken by Sunrise Guesthouse to ensure the safety of our guests and their belongings whilst staying with us the company and its management accepts no responsibility for any deaths, injury or illness sustained or suffered by any person, or theft, loss or damage to any property, occurring within or arising from a visit or visits to the establishment howsoever caused and whether allegedly due to the negligence of the Company or any of its servants or agents, or arising from the use of any facilities.

Guests will be held liable for any loss or damage caused to the property and may be billed accordingly.